Arrow Pools

Reviews about Arrow Pools

• Arturo Garcia

  Jun, 10 2018
  ★ ☆ ☆ ☆ ☆
  Very Disappointed...
  
  I got a few quotes for a semi-inground pool installation and arrow was right about in the middle. When the estimate was written it was written as "three day install", "installed and buried". I got a jump start with a quote in early spring for a May install. When the time for the install came, I got a call and was told "the crew will be there first thing tomorrow morning". I took time off work and nobody showed. I called the office multiple times with no return calls. The next morning, I get a call saying, "we'll be there shortly", and nobody showed again. This went on and happened many times over the next four weeks. They forgot to pull permits, forgot to call miss dig, forgot to call me let me know of delays, argued that they weren't supposed to bury the pool when the quote says "buried", light had to be replaced (replacement was also broken), the hole was dug too shallow and had to be re-dug, they didn't want to bury the pool, too many issues to list.
  
  Long story short, my "three day install" took 28 days. I took a bunch of time off work to oversee the work and ensure that the job was done right and nobody would ever show up.
  
  I would strongly suggest looking elsewhere for an installer. Arrow was terrible at communicating, never showed up when they said they would, didn't return calls, didn't refund or discount me anything after the terrible job they did, tried to back out of doing work they quoted, and needed supervision to ensure the job got done and done right. BEWARE OF ARROW!

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